1. Introduction

Welcome to Shenti Wellness. By engaging with our services, programmes, or resources, you agree to these Terms and Conditions. They are designed to ensure clarity, safety, and a positive experience for all clients, wherever you are in the world.

2. Scope of Services

  • Shenti Wellness provides nutritional therapy, lifestyle guidance, and educational resources.

  • All recommendations are evidence‑based and tailored to individual needs.

  • Services do not replace medical care. Where appropriate, we may advise referral to a GP or other healthcare professional.

3. Client Responsibilities

  • Provide accurate and complete information about your health, lifestyle, and medical history.

  • Inform us of any changes to your health or medication during the course of your programme.

  • Follow guidance responsibly and communicate openly about challenges or concerns.

4. Supplements and Lifestyle Guidance

  • Supplement recommendations are made at therapeutic doses appropriate to your needs.

  • You are responsible for purchasing and using supplements safely, following the guidance provided.

  • Shenti Wellness is not liable for adverse effects if recommendations are not followed as directed.

5. Confidentiality and Data Protection

  • Your personal information is treated with strict confidentiality.

  • Shenti Wellness complies with applicable data protection laws, including GDPR (EU/UK), PDPO (Hong Kong), and equivalent privacy regulations in other regions.

  • Data is stored securely and will not be shared with third parties without your consent, unless legally required.

6. Payment and Cancellations

  • Payment terms will be outlined at the time of booking.

  • Cancellations made less than 24 hours before an appointment may incur a fee.

  • Refunds are considered in line with local consumer protection laws applicable to your country of residence.

7. Limitation of Liability

  • Shenti Wellness is not responsible for outcomes outside the scope of nutritional therapy.

  • Clients remain responsible for their own health decisions and are encouraged to seek medical advice when needed.

  • We do not guarantee specific results, as individual responses vary.

8. Complaints and Feedback

  • We welcome feedback to improve our services.

  • Any concerns should be raised directly with Shenti Wellness, and we will aim to resolve them promptly and professionally.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. However, Shenti Wellness strives to comply with relevant consumer and privacy regulations in the countries where our clients reside.