Terms & Conditions
1. Introduction
Welcome to Shenti Wellness.
By accessing our website, booking a consultation, enrolling in a programme, or using any services, resources, or materials provided by Shenti Wellness, you agree to these Terms & Conditions.
These Terms are intended to provide clarity regarding our services, responsibilities, and expectations, helping to ensure a positive and professional experience for all clients.
2. Scope of Services
Shenti Wellness provides personalised nutritional therapy, functional nutrition support, lifestyle guidance, and educational resources designed to support health and wellbeing.
All recommendations are based on information provided by the client and are tailored to individual circumstances using current evidence and professional practice.
Our services are complementary in nature and do not replace medical advice, diagnosis, or treatment from a qualified healthcare professional. Where appropriate, clients may be encouraged to seek support from their GP, specialist, or other healthcare provider.
3. Client Responsibilities
To enable the best possible support, clients agree to:
Provide accurate and complete information regarding their health, medical history, medications, supplements, and lifestyle.
Inform Shenti Wellness of any significant changes to their health status, treatment plans, or medication use.
Participate actively in the process and communicate any concerns, questions, or challenges that may arise.
Clients remain responsible for their own health decisions and implementation of recommendations.
4. Supplement and Lifestyle Recommendations
Where appropriate, Shenti Wellness may recommend dietary supplements, functional testing, nutrition strategies, and lifestyle interventions based on individual needs.
Clients are responsible for:
Purchasing any recommended supplements or products.
Following guidance provided regarding use and dosage.
Seeking medical advice when necessary, particularly if pregnant, breastfeeding, taking medication, or under medical supervision.
Shenti Wellness cannot accept responsibility for adverse outcomes resulting from the misuse of supplements or failure to follow recommendations as provided.
5. Confidentiality and Privacy
Shenti Wellness is committed to protecting client confidentiality and handling personal information responsibly.
Information shared during consultations will be treated as confidential and will not be disclosed to third parties without consent, except where required by law or where there is a duty of care to safeguard the client or others.
Personal information is collected, stored, and processed in accordance with applicable privacy and data protection laws. Further details can be found in our Privacy Policy.
6. Fees, Payments and Cancellations
Fees for services and programmes will be communicated at the time of booking or enrolment.
Payment is required in accordance with the terms provided for each service.
Appointments cancelled with less than 24 hours' notice may be charged in full at Shenti Wellness' discretion.
Where refunds are applicable, they will be considered in accordance with the specific service purchased and any applicable consumer protection legislation.
Unused portions of programmes, packages, or consultations are generally non-transferable and non-refundable unless otherwise stated.
7. Individual Results
Every individual is unique, and responses to nutritional and lifestyle interventions may vary.
While Shenti Wellness aims to provide evidence-informed and personalised recommendations, no guarantee can be made regarding specific health outcomes or results.
Success is influenced by many factors, including individual circumstances, medical history, lifestyle choices, and adherence to recommendations.
8. Limitation of Liability
To the fullest extent permitted by law, Shenti Wellness shall not be liable for any loss, damage, injury, expense, or claim arising from the use of services, recommendations, resources, or information provided.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.
Clients are encouraged to seek appropriate medical advice whenever required and remain responsible for decisions concerning their health and wellbeing.
9. Complaints and Feedback
Shenti Wellness values feedback and is committed to maintaining high professional standards.
Should you have any concerns regarding our services, please contact us directly so that we may work towards a timely and fair resolution.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Where required, Shenti Wellness will seek to operate in a manner that respects applicable consumer protection, privacy, and professional regulations in the jurisdictions where clients reside.