Privacy Policy

1. Introduction

At Shenti Wellness, your privacy matters.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book appointments, subscribe to our communications, or engage with our services.

We are committed to handling your information with care, transparency, and respect.

2. Information We Collect

Depending on how you interact with Shenti Wellness, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Telephone number

  • Date of birth

  • Address (where applicable)

Health and Lifestyle Information

  • Health history

  • Medical information voluntarily provided by you

  • Dietary and lifestyle information

  • Consultation notes and programme-related information

Payment Information

  • Billing information

  • Transaction records

Please note that payment card information is processed securely through third-party payment providers and is not stored by Shenti Wellness.

Website Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookie and analytics information

3. How We Use Your Information

Your information may be used to:

  • Provide personalised nutritional therapy and wellbeing services.

  • Communicate with you regarding appointments, programmes, recommendations, and resources.

  • Manage bookings, client records, and payments.

  • Send newsletters, educational content, or updates where you have provided consent.

  • Improve our website, services, and client experience.

  • Meet legal, regulatory, professional, and safeguarding obligations.

4. Lawful Basis for Processing

Where required by applicable data protection laws, Shenti Wellness processes personal information on one or more of the following legal bases:

  • Your consent.

  • Performance of a contract or service agreement.

  • Compliance with legal obligations.

  • Legitimate interests in providing and improving our services.

Health-related information is processed only where necessary for the provision of nutritional therapy services and with appropriate safeguards.

5. Data Protection and Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

Access to personal information is limited to authorised individuals who require it for the provision of services.

We do not sell your personal information to third parties.

6. Sharing Your Information

Your information may be shared only where necessary:

  • With trusted service providers who support our business operations, such as appointment scheduling, payment processing, email communications, and secure data storage.

  • With healthcare professionals where you have provided consent.

  • Where disclosure is required by law or regulatory obligations.

All third-party service providers are expected to handle your information securely and confidentially.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and improve website performance.

Cookies may be used to:

  • Remember user preferences.

  • Analyse website traffic and performance.

  • Improve website functionality.

You may choose to disable cookies through your browser settings, although some website features may not function as intended.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.

  • Maintain appropriate client records.

  • Comply with legal, professional, regulatory, and insurance obligations.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain forms of processing.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information.

  • Lodge a complaint with the relevant data protection authority.

10. International Clients

Shenti Wellness works with clients internationally and seeks to comply with applicable privacy and data protection requirements in relevant jurisdictions.

Where information is transferred across borders, appropriate safeguards will be implemented where required.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact Shenti Wellness at hello@shenti-wellness.com