1. Introduction

At Shenti Wellness, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, programmes, or resources. We are committed to handling your data with care, transparency, and respect.

2. Information We Collect

We may collect the following types of information:

  • Personal details (e.g., name, contact information, date of birth).

  • Health and lifestyle information you choose to share during consultations.

  • Payment and billing information.

  • Website usage data (e.g., cookies, analytics) to improve your experience.

3. How We Use Your Information

Your information is used to:

  • Provide personalised nutrition and lifestyle services.

  • Communicate with you about appointments, programmes, and updates.

  • Process payments and manage bookings.

  • Improve our services and website.

  • Comply with legal and regulatory requirements.

4. Data Protection and Security

  • We store your information securely and limit access to authorised personnel only.

  • Shenti Wellness complies with applicable data protection laws, including GDPR (EU/UK), PDPO (Hong Kong), and equivalent regulations in other regions.

  • We will never sell or share your information with third parties without your consent, unless required by law.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your data, subject to legal obligations.

  • Withdraw consent for certain uses of your data.

  • Lodge a complaint with your local data protection authority.

6. Cookies and Website Analytics

  • Our website may use cookies to enhance your browsing experience.

  • You can adjust your browser settings to refuse cookies if you prefer.

  • Analytics tools may be used to understand how visitors use our site and improve functionality.

7. Data Retention

  • We retain personal information only as long as necessary to provide services and comply with legal obligations.

  • Health records may be retained for the minimum period required by professional and regulatory standards.

8. International Clients

As Shenti Wellness serves clients globally, we strive to comply with relevant privacy laws in each region. If local regulations provide additional rights, we will respect those accordingly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly to clients.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: shenti-wellness@outlook.com